Tune up your Business

Service & Support

We like supporting you throughout the technical concept and implementation of your IT solutions.

Concept phase

In an on-site workshop, we work closely with you to develop a concept to integrate our solutions into your existing infrastructure as smoothly as possible. This includes
 
  • Analysis of existing infrastructure
  • Infrastructure Needs Assessment
  • Consulting for hardware procurement
  • Setup of test positions
  • Conception, integration and migration
  • Security concepts
  • Network (re) design
  • Implementation
Solutions provided by DIGITEC are ready for operation, so that you only have to connect the servers and can immediately start using the fully configured software systems. Or we will put the systems together with you as part of an installation workshop so that you can familiarize yourself with the new systems from scratch.
 

Training

For your team, we offer a training course at DIGITEC Business Integration. A certified and experienced DIGITEC employee will train you and your team. On request, we can also call inone of our partners like Open-Xchange or agorum core.
 
For your administrators, we offer you compact workshops, e.g. for administration of Univention Corporate Server or SEP. In general, we recommend training on site, so you have less effort.
 

Monitoring and support

We also support you on day-to-day operations: with proactive monitoring of your network and system components and qualified support via hotline and helpdesk, we ensure the availability of your services and applications.
 
  • Monitoring of standard components (hardware and software) 
  • Development of checks for non-standard components 
  • Notification via e-mail, SMS, voice
You can benefit from our support from the ad-hoc call to the 24/7 service. Diagnostics, troubleshooting, configuration and software updates are carried out remotely via secure Internet connections or, if desired, on site.
 

Contact

Are you interested in our solutions to tune up your business? Please call us at +49 (0) 40 23776 -0 or send an email to info@digitec.de. We are looking forward to hearing from you!